Business · Features · Reporting · Sunday Times

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Ben Laurance

WHEN the Telegraph wrote a piece about Ryanair in November 2013, the journalists must have thought they were giving readers just what they wanted. Everyone had a gripe about the Irish airline, which had cheap fares but a cavalier approach to customer service. “Ryanair: the 10 most irritating …

Read more at the Sunday Times

Additional reporting: Hattie Williams

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