Business · Features · Reporting · Sunday Times

Read all about it

Ben Laurance WHEN the Telegraph wrote a piece about Ryanair in November 2013, the journalists must have thought they were giving readers just what they wanted. Everyone had a gripe about the Irish airline, which had cheap fares but a cavalier approach to customer service. “Ryanair: the 10 most irritating … Read more at the… Continue reading Read all about it

Business · Features · Reporting · Sunday Times

The dark side of BrightHouse

Oliver Shah The BrightHouse store in the down-at-heel Elephant & Castle shopping centre in southeast London is an assault on the senses. A bank of flatscreen TVs blares from the rear wall, a home cinema system fills one corner and posters scream details of cheap payment deals. One offers a 156-week instalment plan with an… Continue reading The dark side of BrightHouse

Business · Features · Reporting · Sunday Times

Football, cars and the bank that sank

Ben Marlow THE heavy door slid open to reveal a stash of gleaming exotic cars. It was the first real breakthrough in an alleged international fraud scandal that would take years to unravel. Just days earlier, Lithuania’s biggest bank, Snoras, had been nationalised after the discovery of a giant hole in its accounts, triggering long… Continue reading Football, cars and the bank that sank

Business · Features · Reporting · Sunday Times

The rise of the zero hours contract

Ben Marlow and Matthew Goodman Dawn Wilson, 38, cares for elderly people in their homes. The job is demanding and, with three children at home, it is a struggle. Her erratic work patterns make life harder. She does not find out until a Friday or Saturday what hours she will be expected to do the… Continue reading The rise of the zero hours contract